Privacy Policy
FullyAuto ("FullyAuto", "we", "us") is a Chrome extension and web portal that posts dealership vehicle inventory to Facebook Marketplace. FullyAuto is operated as a sole proprietorship based in Indiana, United States.
FullyAuto also makes Revvy, a chat assistant that car dealerships add to their own websites. This policy covers both. If you chatted with Revvy on a dealership's website, section 12 is written for you.
This policy explains what information we collect, why we collect it, who we share it with, and what control you have over it. If anything here is unclear, email support@getfullyauto.com and we will explain it in plain language.
The short version. We collect what we need to run your account, post your vehicles, and route buyer replies to you. We never receive your Facebook password. We do not sell your information, and we do not use it for advertising.
1. Information we collect
Account and dealership information
When you subscribe or activate the extension, we collect your dealership name, business address, business phone number, the texting number that appears on your listings, your name, your email address, and your role at the dealership. We also generate and store an activation code tied to your account.
Billing information
Payments are processed by Stripe (and, for older accounts, Square). You enter your card details directly with them. We never see or store your full card number. We store only the subscription identifier, plan, and status they report back to us, which is what tells the extension whether your account is active.
Vehicle and inventory information
To build a listing, the extension reads vehicle information from your own dealership website: VIN, year, make, model, trim, price, mileage, specifications, photos, and descriptions. We also record which VINs have already been posted so the same vehicle is not listed twice. VINs may be sent to the U.S. National Highway Traffic Safety Administration's public vPIC database to fill in factory specifications; that request contains the VIN only and no information about you.
Buyer and lead information
If you use the lead inbox, we store the buyer's name, phone number, email address where provided, and the text of SMS conversations between that buyer and your dealership. This information belongs to your dealership; we hold it so your team can see and answer it in one place.
Information stored on your own computer
The Chrome extension saves your activation code, your posting queue, your list of already-posted VINs, and a diagnostic log in your browser's local storage. This stays on your computer. The diagnostic log is only transmitted to us if you choose to send it — for example, by using the "Get Help" button or by pasting it into a support email.
Website usage
Our marketing site and portal are hosted on Netlify, which keeps standard server logs including IP address, browser type, and pages requested, for security and troubleshooting. We do not run advertising trackers or third-party analytics profiling on the marketing site.
2. What we do not collect
- Your Facebook password or login credentials. The extension runs inside your own Chrome browser and uses the Facebook session you are already signed in to. Your credentials never pass through us.
- Your personal Facebook messages. No application can read Facebook Messenger on your behalf. That is why buyer replies are handled over SMS instead.
- Your general browsing history. The extension only reads pages you direct it to: your dealership's inventory pages and the Facebook Marketplace listing form.
- Sensitive personal categories. We do not collect Social Security numbers, driver's license numbers, credit reports, financing applications, or health information.
3. How we use information
- To create, fill in, and publish your Facebook Marketplace listings.
- To verify that your subscription is active and to enforce plan limits.
- To deliver buyer messages to your lead inbox and notify your team.
- To provide customer support and diagnose problems you report.
- To bill you, and to send account and service notices.
- To improve reliability — for example, understanding which dealership website layouts fail to scrape correctly.
We do not sell your information. We do not share it with data brokers. We do not use your dealership's or your buyers' information to serve advertising.
4. Who we share information with
We share information only with service providers who help us run FullyAuto, and only as needed:
- Supabase — database and login hosting for the portal.
- Netlify — website and application hosting.
- Stripe and Square — subscription payments.
- Namecheap Private Email — delivery of support and account email, and Revvy's emails.
- Render — hosting for Revvy.
- Anthropic — only if a dealership turns on Revvy's AI conversation: the chat text is processed to write Revvy's replies.
- NHTSA vPIC — VIN-only lookups for factory vehicle specifications.
- Facebook / Meta — receives the listing content you choose to post, under their own terms and privacy policy.
We may also disclose information if required by law, to enforce our Terms of Service, or to protect the rights and safety of our users. If FullyAuto is ever sold or transferred, account information may transfer with it; we would notify you first.
5. How we protect information
Data is transmitted over encrypted connections (HTTPS) and stored with our hosting providers using their encryption at rest. The portal database uses row-level security, meaning each dealership's records are readable only by users belonging to that dealership. Administrative keys are held server-side and are never sent to the browser.
No system is perfectly secure. If a breach affects your information, we will notify you promptly and tell you what happened.
6. How long we keep information
We keep account, vehicle, and lead information for as long as your subscription is active. If you cancel, we retain your data for 90 days so you can reactivate without losing anything, then delete or anonymize it. Billing records are kept longer where tax and accounting law requires. You can ask us to delete your data sooner at any time.
7. Your choices and rights
- Access. Ask us for a copy of the information we hold about you.
- Correction. Update your dealership and account details in the portal, or ask us to correct them.
- Deletion. Ask us to delete your account and associated data.
- Export. Ask for your vehicle and lead records in a portable file.
- Local data. Uninstalling the Chrome extension removes everything it stored in your browser.
Email support@getfullyauto.com to make any of these requests. We respond within 30 days. Residents of states with privacy laws such as California have these rights by statute, and we extend them to every customer regardless of where you live. We do not sell or share personal information as those laws define it.
8. Buyer information and your responsibilities
When buyers contact your dealership, your dealership is the business responsible for that relationship, and FullyAuto processes those messages on your behalf. You are responsible for handling buyer information lawfully, including obtaining consent for text messages where required and honoring opt-out requests.
9. Chrome Web Store limited use
FullyAuto's use of information received from Google APIs adheres to the Chrome Web Store User Data Policy, including the Limited Use requirements. Extension permissions are used solely to provide the posting features described on this site — never to sell data, serve advertising, or determine creditworthiness.
10. Children
FullyAuto is a business tool and is not directed to anyone under 18. We do not knowingly collect information from children.
11. Changes to this policy
If we make a material change, we will update the date at the top of this page and email active subscribers. Continuing to use FullyAuto after a change means you accept the updated policy.
12. Revvy: the chat on dealership websites
Revvy is the cartoon-car chat assistant you may see in the corner of a car dealership's website. The dealership chose to put Revvy on its site and is the business responsible for your inquiry; FullyAuto runs Revvy for the dealership. This section explains what happens to what you share with Revvy.
What Revvy collects
- What you type in the chat, for example the vehicle, budget, or trade-in you mention.
- Your contact details: the name, phone number, and email you enter in the chat's contact form.
- Whether it's OK to text you: whether you checked that box, the exact wording you agreed to, and when.
- The vehicles Revvy showed you, and the page of the dealership's website you chatted from.
- Pages you open on the dealership's website after you leave your contact details: each page's address and title, and when you opened it.
- Standard server logs: IP address, browser type, and pages requested, for security and troubleshooting.
Revvy also keeps your conversation in your own browser's storage, so it's still there if you move to another page of the dealership's website, and so Revvy recognizes you if you come back to that website later in the same browser. Revvy notes the pages you open only once you've left your contact details; if you never do, it doesn't record which pages you visit.
How it is used
- To look for vehicles on the dealership's lot that match what you asked for.
- To send your request and contact details to the dealership (its sales team and its customer management system, or CRM) so someone can contact you about it.
- To let the dealership's team know when a vehicle you asked about arrives, so they can contact you.
- If you left your contact details, to let the dealership's sales team and CRM know when you come back to its website, and which vehicle or page you're looking at, so they can follow up while you're shopping. The dealership can see the pages you've opened.
- To give the dealership reports on how Revvy is doing, such as how many people chatted.
Texts, calls, and emails
Revvy itself never texts, calls, or emails you. The dealership's staff may contact you about your request by phone or email, and by text only if you checked the box saying it's OK. Message and data rates may apply. To stop their texts, reply STOP or contact the dealership.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your permission to be texted is shared only with the dealership whose website you were on.
Who sees it
The dealership whose website you were on, and the systems it uses for leads. The service providers in section 4 handle it only to run Revvy. We do not sell it or use it for advertising, and one dealership never sees another dealership's shoppers.
How long it is kept, and your choices
We keep your information while the dealership uses Revvy, and delete it when you or the dealership ask us to. The dealership may also keep what it received in its own systems, under its own privacy policy. To stop texts, reply STOP; to stop emails, use the unsubscribe link. To stop Revvy recognizing you when you come back, clear your browser's stored data for the dealership's website. To ask what we hold about you or to have it deleted, contact the dealership or email support@getfullyauto.com. We'll work with the dealership and respond within 30 days.
13. Contact us
Email: support@getfullyauto.com
Phone: (765) 808-3943
FullyAuto, Indiana, United States